Refund & Cancellation Policy

Refunds For Agency Bookings

For all Agency Bookings, by making a reservation with a Service Provider, you agree to the Service Provider’s terms and conditions of booking, as well as its cancellation, refunds and no-show policy – please read these carefully before making your reservation. Please note that certain rates or special offers are or may not be eligible for cancellation or change, and you will not be entitled to any refund of prepaid amounts. Please check the conditions thoroughly prior to making your reservations. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds will be at your own risk and account. For any alteration, review, cancellation or any adjustment to your reservation, please follow the instructions provided to you by the Service Provider, which may be set out in the confirmation e-mail. The Service Provider may charge you a fee for your cancellation or amendment in accordance with its policies.

Refunds for Merchant Bookings

For refund of Merchant Bookings, the refunded amounts are generally returned within 2–5 business days by the acquiring bank at the direction of the Elegant Tourism Services Pvt Ltd Companies; however, the length of time required for the funds to be credited to your account is determined by your financial institution. Please check with your financial institution on their specific rules regarding returned or refunded transactions. A delay in refund may also occur when there is a discrepancy between the acquiring bank and your issuing bank. Refunds limited to 1 per booking. If your travel arrangements are subject to more than one change, it may be necessary to cancel the entire booking; any eligible refunds will be sent to your financial institution to credit your account in accordance with its policies. Re booking your travel will require a new and separate payment.

Elegant Holidays Online A U/O Elegant Tourism Services Pvt Ltd Companies have no obligation to issue refunds if:

  1. The Elegant Tourism Services Pvt Ltd Companies received payment ninety (90) or more days prior to our receipt of the refund request for a booking transaction.
  2. the purchase requires more than one refund or credit.
  3. in response to a disputed booking appearing on your statement from your financial institution, your financial institution issues you a refund for the disputed booking transaction and sends the Elegant Tourism Services Pvt Ltd Companies a charge back on the transaction (a charge back reverses the payment you made to the Elegant Tourism Services Pvt Ltd Companies for the refunded transaction).
  4. the booking is for non-refundable travel products or services
  5. you cannot provide us with full and accurate information required to complete the refund or credit
  6. the refund request has already been processed, but has not yet been applied to the originating source of the payment.
  7. the refund request directs the Elegant Tourism Services Pvt Ltd Companies to issue the refund to a different financial institution than the source where the original payment was received
  8. The Elegant Tourism Services Pvt Ltd Companies did not receive the payment for which the refund request is made due to force majeure or other causes beyond our direct control.
  9. the booking is an Agency Booking, where the refunds of any amount advanced to the Service Provider shall be the sole responsibility of such Service Provider.

In the event a refund cannot be handled within standard refund protocols or to process a refund after ninety (90) days, you may be asked to supply additional information and to provide documentation of the original charge. Information disclosed to the Elegant Tourism Services Pvt Ltd Companies for the purposes of processing a customer refund will be protected in accordance with our current Privacy Policy.

The Details Of Our Different Product & Services Cancellation & Refund Policy As Follows
Domestic Flight Booking Terms & Conditions
International Flight Booking Terms
Holiday Booking Terms
Hotel Booking Terms
Bus Booking Terms
Car Rental/Booking Terms